Terms of Service

1. User Acknowledgment and Acceptance

Third Party Virtual Assistance, LLC ("3PVA," "we," "us," or "our") provides www.3rdpartyva.com and all related services (collectively, the "Site" and "Services") subject to your compliance with these Terms of Service ("Terms"). By accessing the Site or purchasing any Service Plan, you agree to be bound by these Terms in their entirety.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE EXIT THE SITE AND DO NOT PURCHASE A SERVICE PLAN.

We reserve the right to update these Terms at any time. Continued use of our Services following any modification constitutes your acceptance of the revised Terms. Material changes will be effective the earlier of: (i) your continued use with actual knowledge of the modification, or (ii) 30 days from publication of the updated Terms on this Site.

2. Overview of Services

3PVA provides virtual assistant services through a team of Senior Virtual Assistants (SVAs), Virtual Assistants (VAs), and Specialized Virtual Assistants. All services are delivered remotely via web and mobile platforms.

Service Plans define the scope, hours, authorized users, and specific duties agreed upon between 3PVA and the Client. All plans are subject to a monthly hour limit. Unused hours do not carry over to the next billing cycle.

Tasks and service hours are non-transferable. Any arrangement between a client and a VA to conduct services or accept payment outside of the 3PVA platform constitutes a material breach of these Terms and may result in immediate termination without refund.

3. Requests & Tasks

Task requests must be submitted via phone, email, or SMS. Each communication should contain one clearly defined task. Clients are welcome to submit multiple tasks simultaneously, but each task should be submitted in a separate message to ensure the fastest possible turnaround.

All tasks must fall within the scope of the client's current Service Plan. For questions, consult the FAQ page or contact us at chiefseniorva@3rdpartyva.com.

4. Ownership and Confidentiality of Work Product

Any original materials created by a 3PVA VA on your behalf are licensed to you on a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable basis for personal and commercial use. You retain sole ownership of your confidential information and intellectual property.

Confidential information means non-public information you provide to 3PVA that you reasonably expect to be kept private, but excludes information that:

• Becomes publicly available through no fault of 3PVA;
• Was already known to 3PVA prior to your disclosure;
• Is independently developed by 3PVA without use of your confidential information; or
• Is required to be disclosed by law, warrant, or subpoena.

5. AI-Enhanced Services Disclosure

3PVA integrates artificial intelligence tools into its service delivery to improve accuracy, efficiency, and response times. By accepting these Terms, you acknowledge and consent to the following:

• AI-Assisted Processing: Your VA may use AI tools to assist in drafting communications, processing data, conducting research, and completing administrative tasks.
• Email & Communication Processing: When you delegate email management tasks, those communications may be processed using AI-assisted tools.
• Human Oversight: All AI-assisted output is reviewed and approved by your assigned VA before delivery. 3PVA does not deploy fully automated, unsupervised AI systems.

If you have concerns about AI processing of specific data, contact us at chiefseniorva@3rdpartyva.com.

6. Guarantee & Warranty

3PVA does not provide a warranty on the accuracy or outcome of any task. We commit to delivering our best effort. In the event of an error, 3PVA will make reasonable efforts to correct the issue promptly. Your remedy for dissatisfaction is to request a revision through your assigned VA or by contacting chiefseniorva@3rdpartyva.com.

7. Cancellations

Monthly Service Plans may be canceled at any time by contacting your VA or our Support Team at chiefseniorva@3rdpartyva.com. Cancellations take effect at the end of the current billing cycle. 3PVA does not prorate cancellations or issue refunds for unused time within a current billing period.

8. Termination of Service

3PVA reserves the right to terminate service to any client at any time. Grounds for termination include:

• Repeated requests for tasks outside the scope of the client's Service Plan;
• Abusive, harassing, or threatening conduct toward any 3PVA team member;
• Breach of these Terms, including any attempt to solicit direct payment arrangements with a VA outside the 3PVA platform.

9. Non-Solicitation Provision

During your active membership and for a period of twelve (12) months following termination — for any reason — you shall not directly or indirectly solicit, recruit, or engage any 3PVA VA who was assigned to you at any point during the six (6) months preceding termination, without 3PVA's prior written consent.

Should a solicitation result in a 3PVA VA leaving to work with you directly, you agree to pay 3PVA liquidated damages equal to one (1) year of your most recent monthly subscription rate.

10. Data Rights and Protection

3PVA is committed to the responsible handling of your personal information. In brief, 3PVA:

• Collects only the information necessary to provide your requested services;
• Does not sell your personal data to third parties for marketing purposes;
• Notifies affected clients within 72 hours of any confirmed data breach;
• Provides clients with access to their stored data upon request;
• Honors requests to delete personal data upon termination of service.

Questions? Contact us at chiefseniorva@3rdpartyva.com or (732) 540-1109.