Our VAs are available Monday through Friday, 9:00 AM to 6:00 PM EST. All task requests are acknowledged within 30–60 minutes during business hours, with task completions delivered within 24 hours. For Enterprise clients, extended availability arrangements can be discussed during your consultation.

This is the most frequently asked question by first-time VA users. Your VA is here to make your business life run smoothly and uninterrupted — so you can enjoy the benefits in your personal life. Here's what your VA can handle:

• Event Planning
• Data Entry
• Invoicing
• Scheduling & Planning
• Research
• Email Assistance
• Travel Planning & Bookings
• Admin & Executive Assistance
• Price & Product Comparison
• Inbox Organization
• Calendar Management
• Legal Filing & E-Notary
• Audio/Visual Editing, Web & Graphic Design (Specialized)

Our VAs are remote professionals — here's what falls outside their scope:

• Receptionist duties (in-person front desk)
• Sales or direct revenue generation
• In-person tasks of any kind
• Full-time customer support roles

Absolutely. We understand that all business models and personal needs vary. All of our plans can be customized to fit your needs by either adding or reducing hours, as well as adjusting tasks. Contact us for a consultation to see how we can tailor a plan that works for you. A 6-hour monthly minimum applies to custom arrangements.

All 3PVA Virtual Assistants are US-based professionals who sign confidentiality agreements before beginning any client engagement. We operate under strict data handling protocols — sensitive credentials are never stored in unsecured systems, and access is granted only on a need-to-know basis. For clients requiring a formal NDA, we're happy to accommodate. Your business stays yours.

We keep it simple and fast. Here's what to expect:

1. 1Strategy Call — we learn your workflow, goals, and pain points.
2. 2Welcome Packet + Intake Form — you share tools, access, and preferences.
3. 3VA Match + Kickoff — we introduce your VA on a quick call and you're live within 1–2 business days.

Most clients hit their stride within the first week.

Yes — no questions asked. If your assigned VA isn't clicking with your workflow or communication style, contact us and we'll arrange a replacement at no additional cost. Fit matters to us as much as it matters to you.

Plans are billed monthly with no long-term contracts and no cancellation fees. Cancel anytime with 30 days written notice. Unused hours within a billing period do not roll over to the next month.

Our VAs are proficient across a wide range of tools:

• Google Workspace
• Microsoft 365
• Slack
• Notion & Asana
• HoneyBook
• QuickBooks
• Canva
• Zoom & Teams
• Most major CRMs — ask us about yours

Using something not on this list? Tell us during onboarding and we'll confirm compatibility.