Learn the Lingo
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Senior Virtual Assistant (SVA)
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Senior Virtual Assistants are virtual assistants with extensive executive/administrative assistance experience. Senior Virtual Assistants serve as liaisons to Clients on every Third-Party Virtual Assistance Service Plan.
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Virtual Assistant (VA)
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Virtual Assistants are executive/administrative assistants that perform office duties via the web or mobile. They are not in person administrative assistants.
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Specialized Virtual Assistant
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Virtual Assistants with non-administrative skills but specialize in more definitive actions such as web and graphic design, legal filings, etc.
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Service Plan
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Services Plans customize the duties of your Senior VA, VA, and/or Specialized Virtual Assistant so the Client knows exactly what virtual assistant services they are getting, for how long, and for how much.
User (Client)
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Any purchaser of a Service Plan.
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Task
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Duties of any Senior VA, VA, or Specialist that fall within the scope of that Clients’ current Service Plan.
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Task Request
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Any message sent by a Client to their designated 3PVA Senior VA or VA requesting any task within the scope of the Clients' Service Plan, be completed.
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Speedy Response Time
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Senior VA's respond to Clients' Task Requests within 30 to 60 minutes of the Clients' message. Task Completions within 24 hours of Clients' request (1-4 Task Completions within a 24-hour Task Completion window).
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Hard Review System
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Ensures all tasks returned to the Client are 100% accurate and to the Clients' satisfaction.